Insights & Guides

Web, mobile, and IT advice for Australian SMBs from the GTS team.

Shipping Notes, 3 October 2026: The Week We Counted
· 7 min read

Shipping Notes, 3 October 2026: The Week We Counted

Seventy posts across five sites in a week, and the more useful output was the audit that ran alongside them. 2,310 pages counted for the first time, 244 duplicates retired, and a publishing feature we assumed we had.

Shipping Notes Engineering Practice Measurement
Read article →
Verification Beats a Link Shortener
· 7 min read

Verification Beats a Link Shortener

A shortened link hides where it goes, which is exactly what a phishing link does. We put the list on a page we own instead — and the difference is not aesthetic, it is whether a customer can check you independently.

Business Technology Trust Cybersecurity
Read article →
What We Automate and What We Refuse To
· 7 min read

What We Automate and What We Refuse To

We automate a great deal, and there is a category we deliberately do not. The line is not about difficulty — it is about whether a wrong answer produces a signal, and who carries the consequence when it does not.

Business Technology Automation Governance
Read article →
The Feature We Assumed We Had
· 7 min read

The Feature We Assumed We Had

We wrote thirty posts to publish over a week and then discovered none of our five websites could schedule anything. Every one published on a flag, with no date comparison anywhere. Nobody had removed the feature — it was never built.

Business Technology Operations Content Operations
Read article →
When Your Own Tools Tell You the Wrong Thing
· 7 min read

When Your Own Tools Tell You the Wrong Thing

In one fortnight, three of our own tools reported something false — a record that said work did not exist, a check that could not fail, and a component that had silently lost a capability. None of them errored.

Digital Solutions Business Technology Verification
Read article →
A Fortnight Measured, Not Recalled
· 7 min read

A Fortnight Measured, Not Recalled

We publish these notes from a commit log rather than from memory, and the difference shows up in what gets reported. 180 commits across 20 repositories in eight days, and the three things that turned out to matter were not the three anyone would have named.

Shipping Notes Engineering Practice Measurement
Read article →
Small Business Cyber Posture in One Page
· 7 min read

Small Business Cyber Posture in One Page

Australia recorded 1,205 notifiable breaches in 2025 and the average self-reported cost to a small business is $56,600. Here is the one page a small business owner actually needs, and the four things on it that matter.

Digital Solutions Cybersecurity Risk
Read article →
Choosing Between Four Divisions
· 7 min read

Choosing Between Four Divisions

We run four divisions and the honest answer to "which one do I need" is usually not the one a customer arrives asking for. Here is the question that sorts it, and the cases where the right answer is none of them.

Digital Solutions Business Technology Operations
Read article →
Four Plugins, One Release Day
· 7 min read

Four Plugins, One Release Day

Four WordPress plugins went out on the same day for one reason: a platform release that changed the editor underneath all of them. Preparing them surfaced a defect class our own repository could not see.

Business Technology WordPress Software Release
Read article →
The Page That Proves You Are You
· 7 min read

The Page That Proves You Are You

We run several brands from one office and answer all their email from one place, which is exactly what an invoice scam looks like. So we published the list: every domain, the ABN with a link to check it, and a line saying if it is not on this page it is not us.

Business Technology Trust Cybersecurity
Read article →
Why Six Domains Answer From One Address
· 7 min read

Why Six Domains Answer From One Address

Six of our domains route their mail to one Google Workspace account. Two of them have no website at all — an MX record and nothing else. Why that is a deliberate arrangement, what it costs, and the DNS check worth running on every domain you own.

Business Technology Email DNS
Read article →
One Worker, Five Brands, One Inbox
· 7 min read

One Worker, Five Brands, One Inbox

Five websites meant five contact forms, five spam problems and five places a lead could go missing. Consolidating them onto one service took a day. The decision to do it took two years, and the arithmetic that finally settled it applies to most multi-site businesses.

Business Technology Lead Capture Digital Solutions
Read article →
Shipping Notes, 27 September 2026: Wired In Is Not Working
· 7 min read

Shipping Notes, 27 September 2026: Wired In Is Not Working

171 commits across 20 repositories in the week to 26 September. A duplicate gate that passed everything because it read a file that is never written. A landscape screen that could never have rotated. A summary file for AI systems that said nothing. Three versions of the same failure.

Shipping Notes Engineering Practice Verification
Read article →